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Charl C

1 reviews | Active since Dec 2015

30 Mar 2025, 09:23

Exceptional Pet Insurance and Service – Highly Recommended!

I cannot thank Oneplan Pet Insurance enough for the incredible support they provided during a traumatic experience. On 13th February, my beloved dog, Yogi, escaped from our complex due to maintenance work and was hit by a car. His injuries were severe—his leg was broken in three places, he had a deep tear wound, and he had lost some teeth due to the impact.

From the moment Yogi was admitted to Fourways Veterinary Hospital & Specialist Referral Centre, I was in constant contact with Oneplan. Despite my shock and distress, their team guided me through every step, offering reassurance and handling my claim with incredible efficiency. They took care of everything seamlessly, ensuring that Yogi received the best possible care without financial stress on my part.

The costs quickly added up, but Oneplan settled my claim swiftly and without any complications. The process was smooth, transparent, and stress-free—a true testament to their commitment to pet owners. Thanks to their efficiency, I could focus entirely on Yogi’s recovery rather than worrying about financial hurdles.

A special thanks to Kim Street at Oneplan Pet Pre-Authorisation for her outstanding assistance and support throughout the process. Her professionalism and dedication made an enormous difference in ensuring everything went smoothly.

After six weeks of expert care from the veterinary team, Yogi is now running around happily, with barely any visible scars from the ordeal. I will forever be grateful to Oneplan for making this recovery possible.

If you’re considering pet insurance and have any doubts—don’t. Oneplan is exceptional. Their professionalism, compassion, and efficiency make them a must-have for any pet owner. I highly recommend them to anyone who wants peace of mind knowing that their furry family member will be taken care of in any emergency.

Thank you, Oneplan, for being there when Yogi and I needed you the most!

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply31 Mar 2025, 06:58
Official
Hi Charl, 

Thank you for sharing your heartfelt experience. We are truly sorry for what you and Yogi went through, but we’re so relieved to hear that he has made such an incredible recovery. 

At Oneplan, we understand how difficult and overwhelming emergencies can be, and it means the world to us that we could provide the support you needed during such a traumatic time. Ensuring that Yogi received the best possible care without added financial stress is exactly why we do what we do. 
We’re especially grateful for your kind words about Kim—her dedication and compassion reflect the values we uphold, and we’ll be sure to share your appreciation with her. 

Thank you for your trust in Oneplan and for recommending us so highly. Yogi’s story is a testament to the power of care, resilience, and the importance of having the right support when it matters most. 

Wishing you and Yogi many more happy, healthy years together! 

Kind regards, 
Oneplan.