1 reviews | Active since Apr 2014
Exceptional, Amazing Employee!!⭐️⭐️⭐️⭐️
I’m just taking this time to really appreciate your employee Mereshnie Dheepnarayan ⭐️😊. After multiple frustrations with this Medical Insurance simply because consultants don’t really explain thoroughly when wanting us as clients to take this medical insurance. They literally provide half of the information, too many surprises come up ..And that builds frustration as well as misunderstanding when certain things are not allowed. Also you guys always mention that things are on the policy, that policy is vague as well.... there are things that are not added there that you provide but one has to constantly ask. You guys can really do better.
Anyway I really just want to appreciate Mereshnie, she is professional, caring, has humanity and patience. She is an absolute asset in your company. And I’m so sorry for taking out my frustrations on you Mereshnie, I was very rude to you and you didn’t deserve that. It’s really not your fault. It’s just that when one has a funeral and a sick child, one is bound to loose it when is attended by rude consultants or be put on hold for too long when I call requesting for Mereshnie. I meant it when I said if it was not for you I would have cancelled this long time ago. But your patience and resilience has really been amazing. I do appreciate you 🤗🥰 I know sometimes it does not seem like it but I do. We have had more good interactions than bad. Just the one when I was very rude to you I did not like I am not a bad person. Thank you for always availing yourself and forever helpful to me and my family.
You are amazing, please continue giving this amazing service to all of your clients. Thank you , Thank you.
Thank you for taking the time to post this wonderful compliment on the customer service received from Mereshnie. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
All our clients are important to us as we strive to deliver excellent customer service daily and we have noted your concerns mentioned in the above escalation, we will escalate it to the relevant department to improve our service. We are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you and will be sure to recognize her efforts.
Thank you for being a part of the Oneplan family, we look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for taking the time to post this wonderful compliment on the customer service received from Mereshnie. We apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
All our clients are important to us as we strive to deliver excellent customer service daily and we have noted your concerns mentioned in the above escalation, we will escalate it to the relevant department to improve our service. We are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you and will be sure to recognize her efforts.
Thank you for being a part of the Oneplan family, we look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
