sS
shireen S

1 reviews | Active since Jan 2013

14 Mar 2022, 13:59

Excellent service One plan staff and products

Thank you for the awesome service I received today, 14 March 2022 from Brave Nyirenda.

He is Indeed an awesome, respectful and amazing embassador for the organisation

He went out of his way to reach me today to assist me with all my questions, and queries as I have just been diagnosed with breast Cancer..

Not only did he assist me with all the medical related claims, but he also went beyond his call of duty, and touched my soul with his beautiful calm prayers and words of healing... May God bless this man.. in abundance and success. I pray that God grant him everything of the best in this world and in the hereafter This world needs more people like Brave Nyirenda He is truly an asset to One Plan Health

Also 5 stars ***** to the amazing hardworking authorization team and the following staff members for their great service. Nthabiseng Vaga, Ruaan Sheppard, Sibongile Mchunu.

I love one plan Thank you for supporting me during this difficult time

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Replies (3)
Oneplan Insurance
Oneplan Insurance's reply14 Mar 2022, 17:50
Official
Hi Shireen,

Thank you for sharing your service experience with us. 

We are so sorry to hear about your diagnosis, we have no doubt that you will beat cancer and come out stronger. We’re pleased to hear that despite the circumstances Brave and the team assisted you with excellent customer service in your time of need. Our clients are important to us, and we aim to provide them with the best service possible. We are delighted that you have found an insurer who exceeds your expectations as we strive to be as transparent with our clients as possible so that they have a clear understanding of our offering, and we are so proud of the team for assisting you as nicely as they did. We appreciate you taking the time to compliment each of our consultants, we will surely pass the message on to them.  
 
Our well wishes are with you and your family. We look forward to keeping you impressed for the years to come.
 
Thank you for being a part of the Oneplan Family.
       
Kind Regards,
Oneplan 
sS
shireen S's update14 Mar 2022, 18:11
Reviewer Update
Thank you for your kindness shown.

Please also give a big 5 star rating to Letumile Matsimela in Authorizations
She was very supportive and encouraging.
May God bless her.

Oneplan Insurance
Oneplan Insurance's reply15 Mar 2022, 09:24
Official
Hi Shireen,

Your 5-star rating on the service received from Letumile is highly valued and we will be sure to recognize her efforts. We are delighted to hear that we were able to create a memorable experience for you. 
Have a blessed day.

Kind Regards,
Oneplan