Excellent service I especially am new to health insurance and adulting in general and the support agents really helped me with the most basic questions I had

Hi Sharmun, 

Thank you so much for sharing your experience with us! We’re delighted to hear that you’ve had such a positive introduction to health insurance with Oneplan. Navigating health cover for the first time can feel overwhelming, so we’re really glad our support team could make the process easier for you. 

A special thank‑you for recognising Lucy. It’s wonderful to hear that she took the time to guide you step‑by‑step through how to file claims and answered all your questions with patience and care. That’s exactly the kind of support we aim to provide, especially for our new members. 

We’re thrilled that you’re happy with both our service and your health insurance experience so far. We’ll be here whenever you need us! 

Kind regards, 
Oneplan.