NL
Nicolaas L

1 reviews | Active since Mar 2026

30 Mar 2026, 15:00

Excellent Service from Thandeka Mazibuko

would like to sincerely thank Thandeka Mazibuko for her prompt and efficient assistance in correcting the errors on my policy. After a frustrating start, she handled the matter quickly and professionally, ensuring that my details were updated without further delay.

Her clear communication and willingness to assist made a big difference, and I truly appreciate the turnaround time. Updated documents were sent through as promised, which restored my confidence in the service.

Thank you, Thandeka, for your excellent support!

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply30 Mar 2026, 15:48
Official
Hi Nicolaas, 
 
Thank you so much for sharing your feedback with us. While we’re sorry to hear that your experience began with some frustration, we’re truly delighted that Thandeka was able to turn things around so quickly and professionally. 

We’re pleased to hear that she corrected the errors on your policy efficiently, communicated clearly throughout the process, and ensured your documents were updated and sent through exactly as promised. Providing prompt, accurate support is something we strive for, and it’s wonderful to know that Thandeka’s dedication helped restore your confidence in our service. 

We truly appreciate your kind words, they will mean a great deal to her. 

Thank you for choosing Oneplan! 

Kind regards, 
Oneplan.