SH
Suzette H

1 reviews | Active since Nov 2022

30 May 2023, 13:07

Excellent service from Cameron

Excellent service from Cameron. Lost our fur baby cat after almost 13 years and she was very helpfull cancelling the policy and sorry for our very big loss. Thank you Oneplan for being here for us all the past years. Suzette

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply30 May 2023, 14:48
Official
Hi Suzette,

Your 5-star rating on the service received from Cameron and the team is highly valued. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible. 
    
We are so sorry to hear about the passing away of your fur-baby Blackie. Our deepest sympathies to you and your family. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Blackie was lucky to have found a family as loving as yours. 
      
Thank you for sharing your positive service experience with us. We are pleased to hear that besides the situation we were able to assist professionally and with compassion during this difficult time. 
 
May the memories you share with Blackie forever be close to your heart.
     
Kind Regards,
Oneplan