MR
Mfanafuthi R

1 reviews | Active since May 2022

10 Sept 2026, 16:21

Excellent service

Good day,

I would like to take this opportunity to compliment **Mapula Khakhathiba**, who works at Oneplan, for the excellent service and support she provided to me when I encountered challenges regarding the status of my claim.

I would sincerely like to thank you, my lady, for your patience, kindness, and dedication in assisting me throughout this matter. Your willingness to listen, provide guidance, and continuously assist me made a very difficult and frustrating situation much easier to deal with.

I truly appreciate the effort you put into helping me. Your professionalism and compassion did not go unnoticed, and I believe that excellent service such as yours deserves to be recognised and acknowledged.

Thank you once again, Mapula, for going the extra mile and for treating my concerns with care and understanding. Your assistance meant a lot to me, and I am genuinely grateful for everything you did.

Kind regards, Jerry Rathokana

0
Replies (1)
Oneplan Insurance
Oneplan Insurance's reply10 Sept 2026, 19:19
Official
Hi Mfanafuthi, 

Thank you, Jerry, for taking the time to share such thoughtful feedback with us. We are delighted to hear about the exceptional service you received from Mapula. Your kind words about her patience, professionalism, compassion, and dedication are truly appreciated. 

We understand how frustrating claim-related matters can sometimes be, and we're pleased that Mapula was able to provide the support, guidance, and reassurance you needed throughout the process. Going the extra mile to ensure our members feel heard, understood, and supported is exactly the standard of service we strive to deliver. 

Your recognition means a great deal, and we will certainly share your heartfelt compliments with Mapula. We are proud to have team members like her who make a positive difference in our clients' experiences every day. 

Thank you for your trust in Oneplan and for taking the time to acknowledge outstanding service. 

Kind regards, 
Oneplan.