Excellent Service

My boy, Aldo became very ill with high temperatures, fatigue, pain, stopped eating and generally unwell.

After a week at vets, tests, drips and been hospitalized, he was diagnosed with a bacterial infection. Aldo wasn’t responding to any treatment.

To cut a long story short.... he was referred to a specialist and after more tests final narrowed it down to possible mengingitis.

Oneplan have an app which I use regularly to source info regarding my policy.

I was extremely annoyed when I was told that the illness cover didn’t cover diagnostic testing, yet reading my contacts and Oneplan website, this wasn’t indicated anywhere. I was actually told to read my contract.

I was truly annoyed that I was happy to give notice and find another pet insurance.

A huge shout to Tumelo Madi who has gone the extra mile with my walk with Aldo. She helped me through my first claim which Oneplan covered.

After two further hospitalizations which is still being finalized, Tumelo Madi has been a guardian angel.

Tumelo was very efficient, helpful and sympathetic and I think some of her colleagues could learn a lot from her.

Tumelo keep up the good work. I honestly hope Oneplan appreciate your efforts and the extra mile you ho to assist your clients. You are an gem!

Thank you ?

Regards Aldo and parents