Excellent Sales Talk, Pathetic After Sales Service

Very Bad Service. 1. Did not update my cover, took debit order of almost 3 times the amount due, continued to debit my account without refunding the overcharge 2. After my dog died, before assessing my claim I get an sms that my debit order amounts will be refunded as no claims were made 3. My claim was rejected as accidental even though all symptoms were accidental poisoning and rather assessed as Illness as my dog was still in the illness waiting period, therefore NO CLAIM was allowed. Excellent Sales talk about Furbabies and Pets as Kids etc. to get you signed up but Pathetic and unemotional after sales Service. Will Never reccomend!