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Candy E

1 reviews | Active since Jul 2011

10 Sept 2026, 09:40

Excellent customer support from Kristen Cancer

I would like to take a moment to acknowledge the excellent service I received from Kristen at One Plan Insurance in the pet department.

During what was already a stressful time for me, Kristen went above and beyond to assist me. She was professional, patient, responsive, and made sure I was kept updated throughout the entire process. It truly made a difference knowing that someone was listening and genuinely trying to help.

Good customer service is not only about resolving an issue, but also about making a customer feel valued and supported. Kristen did exactly that.

Thank you, Kristen, for your kindness, quick responses, and the care you showed throughout my experience. Your dedication is greatly appreciated, and I hope your team recognises the positive impact you have on customers.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply10 Sept 2026, 09:43
Official
Hi Candy, 

Thank you for taking the time to share your experience with us. We're delighted to hear about the excellent service you received from Kristen. We understand that dealing with pet-related concerns can be stressful, and we're pleased that Kristen was able to provide the support, reassurance, and guidance you needed throughout the process. 

Your kind words about her professionalism, patience, responsiveness, and dedication are truly appreciated. Making our members feel heard, valued, and supported is at the heart of what we do, and it's wonderful to know that Kristen delivered exactly that. 

Thank you for recognising her efforts. We will be sure to share your heartfelt feedback with Kristen and her team. 

Thank you for choosing Oneplan and for your continued trust in us! 

Kind regards, 
Oneplan.