ZZ
Zanele Z
1 reviews | Active since Aug 2020
04 Jan 2022, 11:40
EXCELLENT CUSTOMER SERVICE
I had a claim for my deceased pet which i lodged on the 29th of December 2021(pol no:***) but hadn't been getting any assistance nor feedback but a lady by the of MAPASEKA DINAKE came to my rescue, firstly she was sympathetic and assisted in getting the documents needed for me to be assisted correctly, she's been very friendly, patient and explained the process so clearly,if i could rate her more than 5 stars, i would 🙏🏾thank you and keep up the great work.
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Oneplan Insurance's replyOfficial
04 Jan 2022, 14:09Hi Zanele,
Thank you for sharing your service experience with us. We are so sorry to hear about your fur-baby. Our deepest sympathies to you and your family. Our fur-family is important to us and we understand your pain. Losing someone we love is the hardest thing we will ever face, and for most pet *****s, losing a pet is no different. We are glad that besides the current situation Mapaseka was able to assist professionally and with compassion during this difficult time.
Thank you for sharing your service experience with us. We are so sorry to hear about your fur-baby. Our deepest sympathies to you and your family. Our fur-family is important to us and we understand your pain. Losing someone we love is the hardest thing we will ever face, and for most pet *****s, losing a pet is no different. We are glad that besides the current situation Mapaseka was able to assist professionally and with compassion during this difficult time.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply04 Jan 2022, 14:09
Official
Hi Zanele,
Thank you for sharing your service experience with us. We are so sorry to hear about your fur-baby. Our deepest sympathies to you and your family. Our fur-family is important to us and we understand your pain. Losing someone we love is the hardest thing we will ever face, and for most pet *****s, losing a pet is no different. We are glad that besides the current situation Mapaseka was able to assist professionally and with compassion during this difficult time.
Thank you for sharing your service experience with us. We are so sorry to hear about your fur-baby. Our deepest sympathies to you and your family. Our fur-family is important to us and we understand your pain. Losing someone we love is the hardest thing we will ever face, and for most pet *****s, losing a pet is no different. We are glad that besides the current situation Mapaseka was able to assist professionally and with compassion during this difficult time.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan