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Hi Reabetswe,

Thank you for sharing your service experience with us. We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries in a timely manner. We are pleased to hear that despite the circumstances our team has made a lasting impression on you and we look forward to a long and fruitful relationship.
      
Thank you for choosing Oneplan as your preferred insurance for your needs. 

Kind Regards, 
Oneplan