PB
Petronella B
1 reviews | Active since Jun 2023
12 Jun 2023, 14:15
Everything is fine
Everything is fine. But they sometimes don't read what is written on the script. I want my claim money to be paid in to my personal FNB account. I know that it will take up to.7 days. But they always put it in the onecard.
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Replies (1)
Oneplan Insurance's replyOfficial
12 Jun 2023, 16:10Hi Petronella,
Thank you for choosing Oneplan as your preferred insurance for your needs. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that claim refunds will be processed into the Onecard unless requested otherwise. Electronic communication will be sent once the claim has been finalized. Should a claim be processed incorrectly as a Onecard refund, kindly inform us so that we may reverse the claim and re-process it as a bank account refund.
If you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
We are glad to have been with you for the past 4 years and look forward to an even longer and more fruitful relationship.
Kind Regards, Oneplan
Thank you for choosing Oneplan as your preferred insurance for your needs. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that claim refunds will be processed into the Onecard unless requested otherwise. Electronic communication will be sent once the claim has been finalized. Should a claim be processed incorrectly as a Onecard refund, kindly inform us so that we may reverse the claim and re-process it as a bank account refund.
If you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
We are glad to have been with you for the past 4 years and look forward to an even longer and more fruitful relationship.
Kind Regards, Oneplan
Oneplan Insurance's reply12 Jun 2023, 16:10
Official
Hi Petronella,
Thank you for choosing Oneplan as your preferred insurance for your needs. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that claim refunds will be processed into the Onecard unless requested otherwise. Electronic communication will be sent once the claim has been finalized. Should a claim be processed incorrectly as a Onecard refund, kindly inform us so that we may reverse the claim and re-process it as a bank account refund.
If you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
We are glad to have been with you for the past 4 years and look forward to an even longer and more fruitful relationship.
Kind Regards, Oneplan
Thank you for choosing Oneplan as your preferred insurance for your needs. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that claim refunds will be processed into the Onecard unless requested otherwise. Electronic communication will be sent once the claim has been finalized. Should a claim be processed incorrectly as a Onecard refund, kindly inform us so that we may reverse the claim and re-process it as a bank account refund.
If you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you.
We are glad to have been with you for the past 4 years and look forward to an even longer and more fruitful relationship.
Kind Regards, Oneplan