Empty promises

when i took out your health plan in July i was told that my card will be couriered to me immediately after my 1st payment. the 1st deduction went out on the 28/08/2017. i call in September to check on when the card will be send out then your agent who was unhelpful told me that she cant not trace that and also she cant check or update the address to courier it, i must wait 30 days after the 1st payment. i then gave you guys a benefit of a doubt and waited. and guess what? now i paid my second installment on the 28/09/2017 and still there is no card that i have received. bare in mind that i was told that i can use your service immediately when i start paying. how em i going to use this when you people dont leave to your promises. what is worse is that i must always use my airtime to call you to check on the this whereas you should make a follow up call to check if i received your service. ok, i then call again last week 28/09/2017 and spoke to Jozel who assured me that i will get the card by Friday 29/09/2017 then i was surprised to hear that cos the 1st agent couldnt trace it. again i waited. and guess what? is passed 7 days now and i am still waiting. i feel like im going to experience lot of problems with your company, you guys bridged your own contract. i have a sick child who need to see a doctor and paying you R900 every month for what? i want this cancelled and all my monies that i paid for 2 month refunded to be, you dont leave to you promises. i really believed in your product but is seems as this is a ****. you **** people from their hard earned money. cancel this ASAP and refund me