Empathetic and efficient customer service received

I have pet insurance with One Plan. I was having problems with uploading the invoice for my last claim and would thus not be able to proceed with the next one. After a month of it not being resolved, Sibonginkosi Zondo came to the rescue. She resolved my issue swiftly as promised. She was friendly and empathetic - something that I appreciate because my pets mean the world to me. Thank you for understanding the urgency and lessening my worry.