CK
Carla K
1 reviews | Active since May 2010
13 Oct 2021, 09:56
Efficient and considerate
During the last two years both our dogs had significant health issues. I never had a problem claiming from Oneplan and they always paid very quickly when claimed. Unfortunately both our dogs had to be put to sleep within 7 months of each other. After the passing of our eldest, Oneplan sent us a beautiful candle and card as condolences. It was unexpected, very thoughtful and had me in tears. Thank you, Nisha Hartley.
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Oneplan Insurance's replyOfficial
13 Oct 2021, 12:19Hi Carla,
Your 5-star rating on the service received from Nisha and the team is highly valued. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible.
We are so sorry to hear about the passing away of your fur-babies Diesel and Roxy. Our deepest sympathies to you and your family. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Your fur-babies were lucky to have found a family as loving as yours.
Thank you for sharing your service experience with us. We are pleased to hear that besides the situation we were able to assist professionally and with compassion during this difficult time.
May the memories you share with Diesel and Roxy forever be close to you heart.
Kind Regards,
Oneplan
Your 5-star rating on the service received from Nisha and the team is highly valued. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible.
We are so sorry to hear about the passing away of your fur-babies Diesel and Roxy. Our deepest sympathies to you and your family. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Your fur-babies were lucky to have found a family as loving as yours.
Thank you for sharing your service experience with us. We are pleased to hear that besides the situation we were able to assist professionally and with compassion during this difficult time.
May the memories you share with Diesel and Roxy forever be close to you heart.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Oct 2021, 12:19
Official
Hi Carla,
Your 5-star rating on the service received from Nisha and the team is highly valued. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible.
We are so sorry to hear about the passing away of your fur-babies Diesel and Roxy. Our deepest sympathies to you and your family. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Your fur-babies were lucky to have found a family as loving as yours.
Thank you for sharing your service experience with us. We are pleased to hear that besides the situation we were able to assist professionally and with compassion during this difficult time.
May the memories you share with Diesel and Roxy forever be close to you heart.
Kind Regards,
Oneplan
Your 5-star rating on the service received from Nisha and the team is highly valued. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible.
We are so sorry to hear about the passing away of your fur-babies Diesel and Roxy. Our deepest sympathies to you and your family. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Your fur-babies were lucky to have found a family as loving as yours.
Thank you for sharing your service experience with us. We are pleased to hear that besides the situation we were able to assist professionally and with compassion during this difficult time.
May the memories you share with Diesel and Roxy forever be close to you heart.
Kind Regards,
Oneplan