1 reviews | Active since Mar 2022
Dropping the Ball on Service
I have been a loyal client for many years but when I added my latest pet, the person assisting me said that the dog was covered immediately for voluntary sterilization - up to R 750. When the day arrived to spay her - I was told that there is a one month waiting period. I spoke to Oliver, who said that they will listen to the recording, and he said that he would call me back .I was called but was in consultation and couldn't speak - I called Oneplan - left a message for Oliver who then didn't return my call. Just on 02 March I spoke to NAZ who also promised to call me regrading an issue with the app - guess what - no call again...Oneplan - you are dropping the ball - your service is really going South very fast....I am so disappointed because I have referred so many of my friends to you.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that there is a 30 day waiting period for voluntary sterilization as per our policy terms and conditions. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that there is a 30 day waiting period for voluntary sterilization as per our policy terms and conditions. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan