J
Jasmine
1 reviews | Active since Mar 2022
22 Dec 2023, 11:16
Double Debited
Double debited my account end of November after they failed to move my debit date, and are making me wait 7-14 working days for the refund process to even happen. This means they will have debited me 3 times in 2 months and I wouldn't have recieved my money back yet. Was told tough luck it takes that long as I'm not their only client (jeez - how many clients have you F'd over??) . Absolutely disgusting service recieved from One Plan.
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
22 Dec 2023, 13:58Dear Jasmine,
From the outset, we would like to sincerely apologise for the inconvenience or frustration caused by the service that you have received. We always aim to provide service that meets our clients expectations and we are sad to hear that this has been your experience.
Thank you for taking our call today and for your patience and understanding in resolving your matter. We truly value your feedback and assure you that it has been escalated to the relevant department and will be used to further improve our services. As discussed, the refund request was indeed received and has already been escalated to our finance department for processing. We have sent an urgent request for feedback on the refund and can confirm that the refund has been processed. Kindly allow the normal EFT turnaround time of 24-48 working hours, depending on your bank, for the funds to reflect in your account.
We apologise once again and thank you for your patience and understanding in resolving your matter. We hope to have restored the service experience.
Regards,
One Plan
From the outset, we would like to sincerely apologise for the inconvenience or frustration caused by the service that you have received. We always aim to provide service that meets our clients expectations and we are sad to hear that this has been your experience.
Thank you for taking our call today and for your patience and understanding in resolving your matter. We truly value your feedback and assure you that it has been escalated to the relevant department and will be used to further improve our services. As discussed, the refund request was indeed received and has already been escalated to our finance department for processing. We have sent an urgent request for feedback on the refund and can confirm that the refund has been processed. Kindly allow the normal EFT turnaround time of 24-48 working hours, depending on your bank, for the funds to reflect in your account.
We apologise once again and thank you for your patience and understanding in resolving your matter. We hope to have restored the service experience.
Regards,
One Plan
Oneplan Insurance's reply22 Dec 2023, 13:58
Official
Dear Jasmine,
From the outset, we would like to sincerely apologise for the inconvenience or frustration caused by the service that you have received. We always aim to provide service that meets our clients expectations and we are sad to hear that this has been your experience.
Thank you for taking our call today and for your patience and understanding in resolving your matter. We truly value your feedback and assure you that it has been escalated to the relevant department and will be used to further improve our services. As discussed, the refund request was indeed received and has already been escalated to our finance department for processing. We have sent an urgent request for feedback on the refund and can confirm that the refund has been processed. Kindly allow the normal EFT turnaround time of 24-48 working hours, depending on your bank, for the funds to reflect in your account.
We apologise once again and thank you for your patience and understanding in resolving your matter. We hope to have restored the service experience.
Regards,
One Plan
From the outset, we would like to sincerely apologise for the inconvenience or frustration caused by the service that you have received. We always aim to provide service that meets our clients expectations and we are sad to hear that this has been your experience.
Thank you for taking our call today and for your patience and understanding in resolving your matter. We truly value your feedback and assure you that it has been escalated to the relevant department and will be used to further improve our services. As discussed, the refund request was indeed received and has already been escalated to our finance department for processing. We have sent an urgent request for feedback on the refund and can confirm that the refund has been processed. Kindly allow the normal EFT turnaround time of 24-48 working hours, depending on your bank, for the funds to reflect in your account.
We apologise once again and thank you for your patience and understanding in resolving your matter. We hope to have restored the service experience.
Regards,
One Plan
J
Jasmine's updateReviewer Update
27 Dec 2023, 12:52So I called again today, 5 days later, as the funds were still not reflecting in my account. I was told that on the system, the refund had only been done today even though the consultant promised me it had been done last week Friday. The service I have received so far is so truly atrocious, nobody seems to care to do even the bare minim for their job. This all happened in the first place because a consultant failed to update my debit date in the first place. Just one person not doing their job after the other.
Regards,
An extremely dissapointed customer.
Regards,
An extremely dissapointed customer.
J
Jasmine's update27 Dec 2023, 12:52
Reviewer Update
So I called again today, 5 days later, as the funds were still not reflecting in my account. I was told that on the system, the refund had only been done today even though the consultant promised me it had been done last week Friday. The service I have received so far is so truly atrocious, nobody seems to care to do even the bare minim for their job. This all happened in the first place because a consultant failed to update my debit date in the first place. Just one person not doing their job after the other.
Regards,
An extremely dissapointed customer.
Regards,
An extremely dissapointed customer.