MV
Monique V
1 reviews | Active since May 2024
02 May 2024, 15:00
Don't waste your money
Been with them since 2020. If they don't pay for emergency admission they try to ***** your money. The app never works when submitting claims. The claims department seriously needs training on how to assess an invoice. It takes days if not weeks for emails to be answered. Regret joining and don't recommend.
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
02 May 2024, 16:17Dear Monique,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. We value customer feedback and strive to improve our service to meet our clients' expectations.
We attempted to reach you on the listed number but were unsuccessful.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. We value customer feedback and strive to improve our service to meet our clients' expectations.
We attempted to reach you on the listed number but were unsuccessful.
Kindly note that should a client experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
As our clients are a priority to us, we would love to gather more information into this particular matter so we may address this issue and we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
As our clients are a priority to us, we would love to gather more information into this particular matter so we may address this issue and we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 May 2024, 16:17
Official
Dear Monique,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. We value customer feedback and strive to improve our service to meet our clients' expectations.
We attempted to reach you on the listed number but were unsuccessful.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. We value customer feedback and strive to improve our service to meet our clients' expectations.
We attempted to reach you on the listed number but were unsuccessful.
Kindly note that should a client experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
As our clients are a priority to us, we would love to gather more information into this particular matter so we may address this issue and we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
As our clients are a priority to us, we would love to gather more information into this particular matter so we may address this issue and we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
MV
Monique V's updateReviewer Update
04 May 2024, 18:35If the WhatsApp claims submissions work as well as you say then it shouldn't be a issue to take responsibility, rectify your mistakes and stop claiming that I owe you money. You can clearly see on the invoices submitted to you since 3/4 multiple times on WhatsApp, email as well as the app that your claim is false.
MV
Monique V's update04 May 2024, 18:35
Reviewer Update
If the WhatsApp claims submissions work as well as you say then it shouldn't be a issue to take responsibility, rectify your mistakes and stop claiming that I owe you money. You can clearly see on the invoices submitted to you since 3/4 multiple times on WhatsApp, email as well as the app that your claim is false.
Oneplan Insurance's replyOfficial
08 May 2024, 10:27Dear Monique,
We have been attempting to contact you on the listed number; however, it rings to no avail.
We would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to contact you to provide clarity on the matter.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
We have been attempting to contact you on the listed number; however, it rings to no avail.
We would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to contact you to provide clarity on the matter.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply08 May 2024, 10:27
Official
Dear Monique,
We have been attempting to contact you on the listed number; however, it rings to no avail.
We would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to contact you to provide clarity on the matter.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
We have been attempting to contact you on the listed number; however, it rings to no avail.
We would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to contact you to provide clarity on the matter.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan