MS
Marouise S
1 reviews | Active since Apr 2022
20 Apr 2022, 10:45
Dont use Oneplan PET!!
Do not use Oneplan for your pets!! The worst! My one dog they covered for the castration the other puppy not even close to the full amount. No service they are really bad, was said I will get feedback- Nothing!! Please safe yourself and pet the hustle and get them covered with a different insurance! They will only cost you money and frustration
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Oneplan Insurance's replyOfficial
20 Apr 2022, 13:36Good day Marouise,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes, voluntary sterilization and vaccinations. We are aware that the cover limit will not cover the full cost for the voluntary sterilization of your fur-baby, however the pet med savings benefit offers clients the assistance in the event that clients choose to sterilize their fur-babies up to a cover limit of R750 per a pet covered on the Classic plan. A vet consultation will fall under the Casualty benefit up to the cover limit of R1300 per a Casualty benefit claim and your fur-baby had 4 Casualty Benefit claims per a year. These are a few of the many benefits and cover limits that our Pet Plans have to offer as the Pet Med Savings and Casualty benefit is a day-to-day benefit. There are annual cover limits on all our cover types which are renewed on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we are dealing with it accordingly. We will be in contact with you at the requested time to further discuss the matter at hand.
We once again apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes, voluntary sterilization and vaccinations. We are aware that the cover limit will not cover the full cost for the voluntary sterilization of your fur-baby, however the pet med savings benefit offers clients the assistance in the event that clients choose to sterilize their fur-babies up to a cover limit of R750 per a pet covered on the Classic plan. A vet consultation will fall under the Casualty benefit up to the cover limit of R1300 per a Casualty benefit claim and your fur-baby had 4 Casualty Benefit claims per a year. These are a few of the many benefits and cover limits that our Pet Plans have to offer as the Pet Med Savings and Casualty benefit is a day-to-day benefit. There are annual cover limits on all our cover types which are renewed on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we are dealing with it accordingly. We will be in contact with you at the requested time to further discuss the matter at hand.
We once again apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply20 Apr 2022, 13:36
Official
Good day Marouise,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes, voluntary sterilization and vaccinations. We are aware that the cover limit will not cover the full cost for the voluntary sterilization of your fur-baby, however the pet med savings benefit offers clients the assistance in the event that clients choose to sterilize their fur-babies up to a cover limit of R750 per a pet covered on the Classic plan. A vet consultation will fall under the Casualty benefit up to the cover limit of R1300 per a Casualty benefit claim and your fur-baby had 4 Casualty Benefit claims per a year. These are a few of the many benefits and cover limits that our Pet Plans have to offer as the Pet Med Savings and Casualty benefit is a day-to-day benefit. There are annual cover limits on all our cover types which are renewed on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we are dealing with it accordingly. We will be in contact with you at the requested time to further discuss the matter at hand.
We once again apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes, voluntary sterilization and vaccinations. We are aware that the cover limit will not cover the full cost for the voluntary sterilization of your fur-baby, however the pet med savings benefit offers clients the assistance in the event that clients choose to sterilize their fur-babies up to a cover limit of R750 per a pet covered on the Classic plan. A vet consultation will fall under the Casualty benefit up to the cover limit of R1300 per a Casualty benefit claim and your fur-baby had 4 Casualty Benefit claims per a year. These are a few of the many benefits and cover limits that our Pet Plans have to offer as the Pet Med Savings and Casualty benefit is a day-to-day benefit. There are annual cover limits on all our cover types which are renewed on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we are dealing with it accordingly. We will be in contact with you at the requested time to further discuss the matter at hand.
We once again apologize for any inconvenience caused.
Kind Regards,
Oneplan