AM
Alasdair M
1 reviews | Active since Jun 2025
22 Jan 2025, 12:15
Don't keep their word.
I moved my dog from my father's policy over to a new policy in my name. I was told there would be NO waiting period as she has been on Oneplan for a long time and will be on the same policy as before. Now, despite escalating the query COUNTLESS times, they keep refusing to pay for the claim in November as they say there is a waiting period. How can it be so damn difficult to solve this query?!
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Oneplan Insurance's replyOfficial
22 Jan 2025, 12:48Hi Anja,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you on the phone numbers listed to discuss your concerns, but have unfortunately been unable to reach you.
Kindly note that the claims on your policy have been reviewed and submitted for payment to your nominated bank account, including the claim from November 2024.
We have sent you an email to the registered email address, detailing the processing of the claims and clarifying any confusion that may have been caused.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you on the phone numbers listed to discuss your concerns, but have unfortunately been unable to reach you.
Kindly note that the claims on your policy have been reviewed and submitted for payment to your nominated bank account, including the claim from November 2024.
We have sent you an email to the registered email address, detailing the processing of the claims and clarifying any confusion that may have been caused.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Jan 2025, 12:48
Official
Hi Anja,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you on the phone numbers listed to discuss your concerns, but have unfortunately been unable to reach you.
Kindly note that the claims on your policy have been reviewed and submitted for payment to your nominated bank account, including the claim from November 2024.
We have sent you an email to the registered email address, detailing the processing of the claims and clarifying any confusion that may have been caused.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you on the phone numbers listed to discuss your concerns, but have unfortunately been unable to reach you.
Kindly note that the claims on your policy have been reviewed and submitted for payment to your nominated bank account, including the claim from November 2024.
We have sent you an email to the registered email address, detailing the processing of the claims and clarifying any confusion that may have been caused.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan