LM
Lungani M

1 reviews | Active since Mar 2009

27 May 2019, 10:21

Don't hold your breathe with One Plan you will die.

I have had it with One Plan. Our relationship is a rather new one and I'm regretting ever joining One Plan. Every day I have that eerie feeling of what's going to happen today. Without fail something wrong happens. Started with them not sending a membership card, them charging me for a replacement card. Then I went for Gp visit and uploaded an invoice immediately after I had paid the doctor. Then One Plan sends sms's that I should upload the invoice which i do again. Last week i was suffering from a toothache so I load a claim. Setup an appointment with denist. Funds reflect that i can pay the dentist. Only to find they have cancelled the card I have and haven't given any indication that I have a cancelled card. So now I can't pay the doctor out of my pocket. With the hope of getting my money back from the withdrawal. Niks nada nothing. Mind you I have uploaded the recipet. I was sent a message to upload again. I have contributed so much much money to be treated like. I'm hoping not to endue One Plan ever. All I hear are horror stories from hospital about One Plan sending acknowledgement letters and One plan not honouring payments. I just want the money I paid last week for the dentist before we have problems.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply27 May 2019, 11:08
Official
Good day Lungani, 

Please accept our sincerest apologies for what has transpired. 

Kindly note that an email has been sent to you; Please refer to your email in this regard. 

Kind regards
The Oneplan Team