Don't hold your breath for a re-imbur*****t!

I submitted a claim on 11/01/24 for re-imbur*****t. On 01/02/24 I received an email that it was approved and I would receive the monies within 3-7 working days. I called on 11/01/24, asked for a Manager. Told it's not policy to give me an email address or contact details for a Manager but one would call me. To date, no call. Called again today, told that payment should be by the end of the week, which makes it 13 x business days later. Unacceptable. Again asked for a Manager to call me. I have been sitting out of pocket since submitting the claim on 11/01/24 and over a month later still not re-imbursed. Do they deserve my money I pay every month, debating cancelling the policy and going elsewhere!