TS
Tyren S
1 reviews | Active since Jun 2021
25 Apr 2022, 20:42
DONT!!
Don’t not even waste your time!! I have been patient with them and have had many fights with them, especially them saying they don’t pay mental illness for my wife work meds when she got booked off for stress leave from work. There is always an issue with receipts claiming a refund, that includes the pet insurance…in other words be prepared to pay every month to get nothing but reasons to not pay out in return!!Dont waste your money as they won’t pay for blood pressure tablets to keep your blood pressure down caused by them!!
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Replies (1)
Oneplan Insurance's replyOfficial
26 Apr 2022, 09:03Good day Tyren,
Thank you for taking the time to bring this to our attention, we have attempted to contact you on the listed number; however, it was to no avail.
We do sincerely apologize for any inconvenience which has been caused.
Kindly note that any medication that is dispensed to treat a mental illness and or symptoms and related treatment benefit one of our general exclusions which are things not funded for by the Insurer. Unfortunately, this falls within the bounds of our very few excluded conditions under Section 7.11 of your policy schedule.
Medication dispensed to treat high blood pressure may be covered under the scripted medication or the over-the-counter medication benefit up to the respective cover limits.
With regards to claims on your pet policy for your fur-baby, kindly note that we will require a detailed invoice for claims to be processed accordingly. The statement will need to include the details of the Vet, the Vat registration number, it must include the pet's name, the services rendered and the amount. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
Thank you for taking the time to bring this to our attention, we have attempted to contact you on the listed number; however, it was to no avail.
We do sincerely apologize for any inconvenience which has been caused.
Kindly note that any medication that is dispensed to treat a mental illness and or symptoms and related treatment benefit one of our general exclusions which are things not funded for by the Insurer. Unfortunately, this falls within the bounds of our very few excluded conditions under Section 7.11 of your policy schedule.
Medication dispensed to treat high blood pressure may be covered under the scripted medication or the over-the-counter medication benefit up to the respective cover limits.
With regards to claims on your pet policy for your fur-baby, kindly note that we will require a detailed invoice for claims to be processed accordingly. The statement will need to include the details of the Vet, the Vat registration number, it must include the pet's name, the services rendered and the amount. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim as we do have your best interests at heart. We will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. If you are unsatisfied with this response, please do not hesitate to escalate your complaint to ***
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Apr 2022, 09:03
Official
Good day Tyren,
Thank you for taking the time to bring this to our attention, we have attempted to contact you on the listed number; however, it was to no avail.
We do sincerely apologize for any inconvenience which has been caused.
Kindly note that any medication that is dispensed to treat a mental illness and or symptoms and related treatment benefit one of our general exclusions which are things not funded for by the Insurer. Unfortunately, this falls within the bounds of our very few excluded conditions under Section 7.11 of your policy schedule.
Medication dispensed to treat high blood pressure may be covered under the scripted medication or the over-the-counter medication benefit up to the respective cover limits.
With regards to claims on your pet policy for your fur-baby, kindly note that we will require a detailed invoice for claims to be processed accordingly. The statement will need to include the details of the Vet, the Vat registration number, it must include the pet's name, the services rendered and the amount. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
Thank you for taking the time to bring this to our attention, we have attempted to contact you on the listed number; however, it was to no avail.
We do sincerely apologize for any inconvenience which has been caused.
Kindly note that any medication that is dispensed to treat a mental illness and or symptoms and related treatment benefit one of our general exclusions which are things not funded for by the Insurer. Unfortunately, this falls within the bounds of our very few excluded conditions under Section 7.11 of your policy schedule.
Medication dispensed to treat high blood pressure may be covered under the scripted medication or the over-the-counter medication benefit up to the respective cover limits.
With regards to claims on your pet policy for your fur-baby, kindly note that we will require a detailed invoice for claims to be processed accordingly. The statement will need to include the details of the Vet, the Vat registration number, it must include the pet's name, the services rendered and the amount. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim as we do have your best interests at heart. We will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. If you are unsatisfied with this response, please do not hesitate to escalate your complaint to ***
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Kind Regards,
Oneplan