Don't pay claims! Avoid them!!!

<p>I have been struggeling to get them to pay a claim from October 2016. We had to go to the emergency room in September then a few weeks later I received an invoice from the Hospital. I phones One Plan and explained that I did not phone for Authorisation at the time, but did not have to pay anyting at the hospital while we were there. The lady said that it is not an issue, I must just forward the Invoice to her and they will make payment. In March I received a phone call from the hospital asking for payment. I once again phoned One plan to ask why it was not paid, the lady expained there must have been confusion with the method of payment and that they must have put the money into the one plan card in order for us to go to the hospital and make payment ( Which I was never told at the time) but that I must resend the original email showing the date I send the invoice, which I did. I phoned and emailed a few times to make sure the account was paid with no luck, as they did not answer the phones or resonded to emails. I phoned the hospital to check and no payment was made, and they said that they are handing me over if the account is not paid by end April. I phoned One plan to explain that we were being handed over, but the lady said that it takes a few weeks to process the claim, so I had to pay it out of my own pocket. I then send them all the emails with the proof of payment and asked for a reimbur*****t. I phoned a few times and eventually someone helped me and said I will be reimbursed in the next 2 weeks. Its 3 weeks later and I phoned today to check on the progress and the lady said that they cannot find anything on their system regarding the reimbur*****t or even anything about a payment process. She will get her manager to call me back. I am still waiting for a call from them. I have never had such bad service. They just don't care about their clients or their service.</p>