RC
Richard C

1 reviews | Active since Oct 2011

30 Jun 2015, 13:39

Don't Pay Claims

I contact the customer service at OnePlan, after calling them the previous week for assistance on how to claim with my card (haven't claimed previously). Very helpful on what to do at the pharmacy, the claim never went through so I paid cash. Next I try to claim by using their sms claim process, again didn't go through. Next call the call center who advises me that the truth about my policy, it is only a hospital plan cover, doesn't cover medicine, doctors or anything else. Then I ask the consultant what does cover the above and how much per month, and the person says, I can't really give you an answer, there is no amount that I can give you to say what we cover. What a load of **** . . . Yet once again, same as Discovery, they are only there to make money and profit, and ***** the rest. I strongly recommend you don't go with One Plan or One Card. I will be closing my account with immediate effect.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply30 Jun 2015, 15:36
Official
Hello Shawn0070,

Thank you for bringing the above to our attention.

As per telephonic discussion with our customer care Operations Manager, we have since upgraded you to a more suitable plan.

Kindly also note that the appropriate remedial action has been taken to rectify the service breakdowns.

We do apologise about any inconvenience caused to you.

Trust that you will find the above in order.

Kind Regards,
Shanice Maistry
Customer Care Department