VR
Ver R
1 reviews | Active since Mar 2009
14 Aug 2025, 09:49
Doesn't pay refunds, twice submitted
Refund claim submitted twice, almost a month and not refunded. Missed calls, requested email as backup. No response to complaints.
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Oneplan Insurance's replyOfficial
14 Aug 2025, 10:47Dear Ver,
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have reviewed your complaint and appreciate you taking our call to discuss the matter. We have accessed your email and WhatsApp chat to get the invoice submitted for the refund request and have escalated it to the Claims Department for assistance with reviewing the claim. Once the claim has been reviewed, you will receive an SMS/email with the status of the claim.
Kindly note that the claim has been approved as a once-off leniency. As outlined in the policy schedule, both the invoice and proof of payment are required for refund claim processing.
For future claims, may we kindly request that you forward the invoices to *** to avoid delays.
Once again, we truly apologize for the frustration caused to you and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have reviewed your complaint and appreciate you taking our call to discuss the matter. We have accessed your email and WhatsApp chat to get the invoice submitted for the refund request and have escalated it to the Claims Department for assistance with reviewing the claim. Once the claim has been reviewed, you will receive an SMS/email with the status of the claim.
Kindly note that the claim has been approved as a once-off leniency. As outlined in the policy schedule, both the invoice and proof of payment are required for refund claim processing.
For future claims, may we kindly request that you forward the invoices to *** to avoid delays.
Once again, we truly apologize for the frustration caused to you and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply14 Aug 2025, 10:47
Official
Dear Ver,
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have reviewed your complaint and appreciate you taking our call to discuss the matter. We have accessed your email and WhatsApp chat to get the invoice submitted for the refund request and have escalated it to the Claims Department for assistance with reviewing the claim. Once the claim has been reviewed, you will receive an SMS/email with the status of the claim.
Kindly note that the claim has been approved as a once-off leniency. As outlined in the policy schedule, both the invoice and proof of payment are required for refund claim processing.
For future claims, may we kindly request that you forward the invoices to *** to avoid delays.
Once again, we truly apologize for the frustration caused to you and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have reviewed your complaint and appreciate you taking our call to discuss the matter. We have accessed your email and WhatsApp chat to get the invoice submitted for the refund request and have escalated it to the Claims Department for assistance with reviewing the claim. Once the claim has been reviewed, you will receive an SMS/email with the status of the claim.
Kindly note that the claim has been approved as a once-off leniency. As outlined in the policy schedule, both the invoice and proof of payment are required for refund claim processing.
For future claims, may we kindly request that you forward the invoices to *** to avoid delays.
Once again, we truly apologize for the frustration caused to you and look forward to restoring your faith in our services.
Kind regards,
Oneplan.