ML
Michael L
1 reviews | Active since Nov 2021
16 Nov 2021, 16:43
***** pet insurance
Avoid this company for pet insurance. Although they offer the cheapest deal on the market, the customer experience is a nightmare whenever you try to claim or use your annual funds. Spend the extra R40 pm and go with a company that doesn’t try to dodge their obligations when it comes to the well-being of your pet. In my latest interaction with them, their chat history disappeared when I referred back to their communications regarding settling a claim. Dodge.
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Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
16 Nov 2021, 17:50Good day Michael,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. Please rest assured that this matter will be investigated, we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our conversation, kindly note there are annual cover limits on all our cover types. Once the annual cover limit has been exceeded, the cover limit benefit will renew on the anniversary of your policy. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Thank you for allowing us the opportunity to further investigate the matter at hand, we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. Please rest assured that this matter will be investigated, we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our conversation, kindly note there are annual cover limits on all our cover types. Once the annual cover limit has been exceeded, the cover limit benefit will renew on the anniversary of your policy. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Thank you for allowing us the opportunity to further investigate the matter at hand, we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply16 Nov 2021, 17:50
Official
Good day Michael,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. Please rest assured that this matter will be investigated, we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our conversation, kindly note there are annual cover limits on all our cover types. Once the annual cover limit has been exceeded, the cover limit benefit will renew on the anniversary of your policy. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Thank you for allowing us the opportunity to further investigate the matter at hand, we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. Please rest assured that this matter will be investigated, we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our conversation, kindly note there are annual cover limits on all our cover types. Once the annual cover limit has been exceeded, the cover limit benefit will renew on the anniversary of your policy. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Thank you for allowing us the opportunity to further investigate the matter at hand, we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
ML
Michael L's updateReviewer Update
16 Nov 2021, 20:08Thank you for further investigating the fact that your consultant/ agent first informed us of a specific limit available to take our dog to the vet and then later changed this amount. Luckily we took screenshots of the communication before the chat history disappeared. Looking forward to the outcome of your investigations. As mentioned, I am happy to substantiate this claim by emailing the screenshots.
Also, thank you for clarifying that the excess waiver value add which was sold to us, does not apply to vet visits which don’t require hospitalization. An important fact that would have influenced the purchase decision of this add on. the requested updated policy document would possibly help to clarify this. Looking forward to receive this too.
Also, thank you for clarifying that the excess waiver value add which was sold to us, does not apply to vet visits which don’t require hospitalization. An important fact that would have influenced the purchase decision of this add on. the requested updated policy document would possibly help to clarify this. Looking forward to receive this too.
ML
Michael L's update16 Nov 2021, 20:08
Reviewer Update
Thank you for further investigating the fact that your consultant/ agent first informed us of a specific limit available to take our dog to the vet and then later changed this amount. Luckily we took screenshots of the communication before the chat history disappeared. Looking forward to the outcome of your investigations. As mentioned, I am happy to substantiate this claim by emailing the screenshots.
Also, thank you for clarifying that the excess waiver value add which was sold to us, does not apply to vet visits which don’t require hospitalization. An important fact that would have influenced the purchase decision of this add on. the requested updated policy document would possibly help to clarify this. Looking forward to receive this too.
Also, thank you for clarifying that the excess waiver value add which was sold to us, does not apply to vet visits which don’t require hospitalization. An important fact that would have influenced the purchase decision of this add on. the requested updated policy document would possibly help to clarify this. Looking forward to receive this too.
Oneplan Insurance's replyOfficial
17 Nov 2021, 17:14Good day Michael,
We have attempted to contact you on the listed contact number, however it was to no avail.
Kindly provide us with a suitable time or an alternate contact number to contact you as we would like to provide you with more clarity on the above matter.
Kind Regards,
Oneplan
We have attempted to contact you on the listed contact number, however it was to no avail.
Kindly provide us with a suitable time or an alternate contact number to contact you as we would like to provide you with more clarity on the above matter.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Nov 2021, 17:14
Official
Good day Michael,
We have attempted to contact you on the listed contact number, however it was to no avail.
Kindly provide us with a suitable time or an alternate contact number to contact you as we would like to provide you with more clarity on the above matter.
Kind Regards,
Oneplan
We have attempted to contact you on the listed contact number, however it was to no avail.
Kindly provide us with a suitable time or an alternate contact number to contact you as we would like to provide you with more clarity on the above matter.
Kind Regards,
Oneplan
ML
Michael L's updateReviewer Update
18 Nov 2021, 11:59Hi Oneplan
I am available to chat now.
Regards
I am available to chat now.
Regards
ML
Michael L's update18 Nov 2021, 11:59
Reviewer Update
Hi Oneplan
I am available to chat now.
Regards
I am available to chat now.
Regards