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tshego B
1 reviews | Active since Dec 2012
11 Mar 2026, 15:01
Do not use in case of emergency
I have been with Oneplan since 2022 and this is the first time I’ve been so friendly and unhappy with their service.
On Thursday 05 March 2026, I woke up feeling very unwell and needed to urgently see the dr. Due to my condition I wasn’t able to make a call so I went to their WhatsApp line which is how I usually request funds.
I did not get a response until 3 hours later at which point I had been taken in for medical attention already and had to pay out of pocket for my consultation and medication.
I am disappointed with the service I received and want to cancel my policy PLUS a refund for my out of pocket payments.
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
11 Mar 2026, 15:18Dear Tshego,
Thank you for sharing your experience with us.
Thank you for sharing your experience with us.
We sincerely apologise for the manner in which your interaction was handled. The level of service you described does not reflect the professional and respectful standards we expect from our representatives, and we regret any frustration or inconvenience this may have caused.
We understand how frustrating delays can be, especially when you need help urgently. We’re continuously working on improving our response times across all our service channels, and your feedback helps us identify where we need to do better. Kindly note that in urgent situations, we recommend utilizing our emergency line which is available for assistance. You may reach us on *** and our team will assist with your query.
For a refund request, you may send the computer-generated detailed invoice with proof of payment either on WhatsApp at *** or via email to *** with your policy number in the subject line and our claims team will review the claim and provide feedback once it has been finalised.
We hope to restore your experience with our services.
Kind regards,
Oneplan.
We understand how frustrating delays can be, especially when you need help urgently. We’re continuously working on improving our response times across all our service channels, and your feedback helps us identify where we need to do better. Kindly note that in urgent situations, we recommend utilizing our emergency line which is available for assistance. You may reach us on *** and our team will assist with your query.
For a refund request, you may send the computer-generated detailed invoice with proof of payment either on WhatsApp at *** or via email to *** with your policy number in the subject line and our claims team will review the claim and provide feedback once it has been finalised.
We hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply11 Mar 2026, 15:18
Official
Dear Tshego,
Thank you for sharing your experience with us.
Thank you for sharing your experience with us.
We sincerely apologise for the manner in which your interaction was handled. The level of service you described does not reflect the professional and respectful standards we expect from our representatives, and we regret any frustration or inconvenience this may have caused.
We understand how frustrating delays can be, especially when you need help urgently. We’re continuously working on improving our response times across all our service channels, and your feedback helps us identify where we need to do better. Kindly note that in urgent situations, we recommend utilizing our emergency line which is available for assistance. You may reach us on *** and our team will assist with your query.
For a refund request, you may send the computer-generated detailed invoice with proof of payment either on WhatsApp at *** or via email to *** with your policy number in the subject line and our claims team will review the claim and provide feedback once it has been finalised.
We hope to restore your experience with our services.
Kind regards,
Oneplan.
We understand how frustrating delays can be, especially when you need help urgently. We’re continuously working on improving our response times across all our service channels, and your feedback helps us identify where we need to do better. Kindly note that in urgent situations, we recommend utilizing our emergency line which is available for assistance. You may reach us on *** and our team will assist with your query.
For a refund request, you may send the computer-generated detailed invoice with proof of payment either on WhatsApp at *** or via email to *** with your policy number in the subject line and our claims team will review the claim and provide feedback once it has been finalised.
We hope to restore your experience with our services.
Kind regards,
Oneplan.
tB
tshego B's updateReviewer Update
14 Mar 2026, 09:46As stated above, DUE TO MY CONDITION, I was unable to make a call. I’m even more disappointed that again, I must take my time and contact you.
You are not even interested in my contact details. I look forward to cancelling.
You are not even interested in my contact details. I look forward to cancelling.
tB
tshego B's update14 Mar 2026, 09:46
Reviewer Update
As stated above, DUE TO MY CONDITION, I was unable to make a call. I’m even more disappointed that again, I must take my time and contact you.
You are not even interested in my contact details. I look forward to cancelling.
You are not even interested in my contact details. I look forward to cancelling.