****! DO NOT USE

****! DO NOT USE THEM! I contacted them enquiring about cover for myself and my two daughters on the 8/07/25. Was dealing with Nashlee. I asked specific questions such as will acute medication be covered if I have no savings. The answer was yes. Go through the process and submit all the relevant documentation for cover starting from the 01/08/2025. The final documents were all submitted the 14/7/25

On the 21/07/25 I emailed Nashlee as I had been spammed with 22 emails with a policy attached and ten smses. I asked her whats going on, as my broker she should of been able to inform me, she said she would get back to me and never did. My eldest daughter who had to go on a separate policy was also spammed.

On the 22/7/25 I got a call from an agent asking for an ID document (which had already been sent to Nashlee) and I asked her about medication being covered and she said NO and I told her this isnt what I was told and me taking the cover depended on it. She said she would call me back, she never did.

I emailed Nashlee again, on the 23rd, she said it is and she will speak to her supervisor and get back to me. I told her this will depend on whether I take the cover or not. She never did. My daughter and I were BOTH called again for the ID and the agent said Nashlee didnt attach it. I email Nashlee and tell her Im annoyed she says she did attach it. After speaking to the rest of the family I emailed Nashlee and said we are no longer interested.

Today I had to email Nashlee again asking for response to the email of me saying we did not want it. ONLY THEN did she forward it to the cancellation department. They have called me now saying they are still debiting me because they need one months notice for a policy that HASNT EVEN STARTED!

They say theres a seven days period on the policy schedule WHICH i was only sent on the seventh day (21st) which was the spammed email that I asked for my broker for help with and she never got back to me

They obviously wait until the last minute to send the policy, spam you the emails so you cant read all of them, because you know PEOPLE HAVE TO WORK. Then start with the terrible service AFTER seven days so they can still get money out of you!

I refuse to pay for a policy that hasnt even started! They are a **** trying to get as much money as possible out of you.