JG
Jannie G
1 reviews | Active since Jul 2019
10 Aug 2021, 16:10
DO NOT TRUST
Promise to phone you back do not stick to that, struggle with upgrade of plan even spoke to a manager also useless
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Replies (1)
Oneplan Insurance's replyOfficial
10 Aug 2021, 17:00Hi Jannie,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. This is not the level of service we wish to provide our clients with, and we will be dealing with this matter accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. This is not the level of service we wish to provide our clients with, and we will be dealing with this matter accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Aug 2021, 17:00
Official
Hi Jannie,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. This is not the level of service we wish to provide our clients with, and we will be dealing with this matter accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. This is not the level of service we wish to provide our clients with, and we will be dealing with this matter accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan