Do not sign up with OnePlan - There's a problem every time.

I have once again had a disappointing encounter with OnePlan. I use my card so seldom I don't remember the password. I went to use it this morning at the dentist but the pin I'd written on the card had worn off. I phoned and asked for the pin to be reset. I was assured a new pin would be SMS'd to me. Four phone calls later, still no SMS.

I downloaded the app and used the pin-reset function there. Still, no SMS. A consultant phoned and explained that the pin-reset wasn't working, that the matter had been escalated to the IT department.

If this was a 'once off' event, it wouldn't be worth complaining on HelloPeter. But it isn't a 'once off' event. Something like this happens every time I attempt to use OnePlan. There really is no other choice but to shop around for a better (read "functioning") hospital plan/insurance. If you are in the process of shopping around, don't waste your time and money with OnePlan.

I not only had to cancel the appointment, but it has been a complete waste of most of today and a 110km round trip for nothing.