AG
Amanda G
1 reviews | Active since Jan 2015
10 Mar 2025, 12:40
DO NOT SIGN UP WITH ONE PLAN!
This company is a joke - IF I COULD CHOOSE NO STARS I WOULD. I have been a loyal customerr for well on 2 years now. My vet had no cortisone at the time so she scripted it to me. I got it at the pharmacy and sent ONE PLAN the slip AND informed them on the day what was happening! KEEPING in mind. This would not have been covered if i did not opt for the extra med booster savings for my pet. They have declined this claim. Refuse to assist me with any further claims and are demanding money. ABSOLUTE NO GO, i would not recommend them. AT ALL!! Very disappointing that they almost make it seem as though you have done something wrong. PATHETIC
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Replies (6)0
Replies (6)
Oneplan Insurance's replyOfficial
10 Mar 2025, 13:09Dear Amanda,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and would like to clarify that on 2025/01/24, funds for the Casualty claim were loaded into your Oneplan Claims card. On 2025/01/25, you utilized the card for two transactions, however, you have only submitted one invoice from the vet. We require both invoices, including the invoice from the pharmacy to account for the funds you utilized. Once we have received the second invoice, the claim will be reviewed by our claims department and feedback will be given to you.
Kindly note that until the claim has been sorted, you will not be able to load new claims on the policy. You may submit all invoice on WhatsApp at *** or via email to *** with your policy number in the subject line.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and would like to clarify that on 2025/01/24, funds for the Casualty claim were loaded into your Oneplan Claims card. On 2025/01/25, you utilized the card for two transactions, however, you have only submitted one invoice from the vet. We require both invoices, including the invoice from the pharmacy to account for the funds you utilized. Once we have received the second invoice, the claim will be reviewed by our claims department and feedback will be given to you.
Kindly note that until the claim has been sorted, you will not be able to load new claims on the policy. You may submit all invoice on WhatsApp at *** or via email to *** with your policy number in the subject line.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply10 Mar 2025, 13:09
Official
Dear Amanda,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and would like to clarify that on 2025/01/24, funds for the Casualty claim were loaded into your Oneplan Claims card. On 2025/01/25, you utilized the card for two transactions, however, you have only submitted one invoice from the vet. We require both invoices, including the invoice from the pharmacy to account for the funds you utilized. Once we have received the second invoice, the claim will be reviewed by our claims department and feedback will be given to you.
Kindly note that until the claim has been sorted, you will not be able to load new claims on the policy. You may submit all invoice on WhatsApp at *** or via email to *** with your policy number in the subject line.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and would like to clarify that on 2025/01/24, funds for the Casualty claim were loaded into your Oneplan Claims card. On 2025/01/25, you utilized the card for two transactions, however, you have only submitted one invoice from the vet. We require both invoices, including the invoice from the pharmacy to account for the funds you utilized. Once we have received the second invoice, the claim will be reviewed by our claims department and feedback will be given to you.
Kindly note that until the claim has been sorted, you will not be able to load new claims on the policy. You may submit all invoice on WhatsApp at *** or via email to *** with your policy number in the subject line.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
AG
Amanda G's updateReviewer Update
10 Mar 2025, 13:47Thank you for the reply, as mentioned to the women i spoke to the prescription and invoice copy from the pharmacy will be in my name as the vet again, did NOT have Cortisone! I had advised the team of this on the day, submitted the vet bill and the pharmacy receipt. I have now requested an actual invoice but again. This will NEVER be in an animals name at a human pharmacy. When signing up your person stipulated especially because i pay EXTRA for the pet med booster that i can use that for meds for my animal as i please and still the information i sent is not good enough. If i send you a Mr Price Receipt i understand but both are medical receipts Both are for my dog and One Plan is telling me that if my pet gets sick then sorry, you cannot help any more because of a invoice. Absolutely unacceptable. I will get the invoice today and send it through but this kind of service is not how i operate. I have already cancelled my services with One Plan. Your sales team rub us up the right way and say all the right things to make the sale but as soon as the paying client requires help. NOPE! So i will prove you all wrong and then i will still proceed to cancel. I am ABSOLUTELY horrified at the service received and the absolute lack of care for my pet. I cannot believe after two years. Minimal claims you guys block me from medical attention for my animal. I am SO glad i did not sign my second dog up with you guys yet. Absolutely shocking.
AG
Amanda G's update10 Mar 2025, 13:47
Reviewer Update
Thank you for the reply, as mentioned to the women i spoke to the prescription and invoice copy from the pharmacy will be in my name as the vet again, did NOT have Cortisone! I had advised the team of this on the day, submitted the vet bill and the pharmacy receipt. I have now requested an actual invoice but again. This will NEVER be in an animals name at a human pharmacy. When signing up your person stipulated especially because i pay EXTRA for the pet med booster that i can use that for meds for my animal as i please and still the information i sent is not good enough. If i send you a Mr Price Receipt i understand but both are medical receipts Both are for my dog and One Plan is telling me that if my pet gets sick then sorry, you cannot help any more because of a invoice. Absolutely unacceptable. I will get the invoice today and send it through but this kind of service is not how i operate. I have already cancelled my services with One Plan. Your sales team rub us up the right way and say all the right things to make the sale but as soon as the paying client requires help. NOPE! So i will prove you all wrong and then i will still proceed to cancel. I am ABSOLUTELY horrified at the service received and the absolute lack of care for my pet. I cannot believe after two years. Minimal claims you guys block me from medical attention for my animal. I am SO glad i did not sign my second dog up with you guys yet. Absolutely shocking.
Oneplan Insurance's replyOfficial
10 Mar 2025, 13:57Hi Amanda,
Thank you for getting back to us. Please submit the detailed invoice for the claim to be assessed and our claims department will happily assist and provide feedback.
We appreciate your cooperation and look forward to resolving this.
Kind regards,
oneplan.
Thank you for getting back to us. Please submit the detailed invoice for the claim to be assessed and our claims department will happily assist and provide feedback.
We appreciate your cooperation and look forward to resolving this.
Kind regards,
oneplan.
Oneplan Insurance's reply10 Mar 2025, 13:57
Official
Hi Amanda,
Thank you for getting back to us. Please submit the detailed invoice for the claim to be assessed and our claims department will happily assist and provide feedback.
We appreciate your cooperation and look forward to resolving this.
Kind regards,
oneplan.
Thank you for getting back to us. Please submit the detailed invoice for the claim to be assessed and our claims department will happily assist and provide feedback.
We appreciate your cooperation and look forward to resolving this.
Kind regards,
oneplan.
AG
Amanda G's updateReviewer Update
10 Mar 2025, 14:40Easy copy paste answer - Well done! Please rather confirm my cancellation with your company via email. You guys respond faster on this platform i mailed over 2 hours ago on my cancellation. ? I need confirmation so i can be done with your company in 30 days.
AG
Amanda G's update10 Mar 2025, 14:40
Reviewer Update
Easy copy paste answer - Well done! Please rather confirm my cancellation with your company via email. You guys respond faster on this platform i mailed over 2 hours ago on my cancellation. ? I need confirmation so i can be done with your company in 30 days.
Oneplan Insurance's replyOfficial
10 Mar 2025, 14:46Hi Amanda,
It saddens us that you have opted to cancel your policy.
Kindly note that after sending a cancellation request, an automated response is sent via email with a reference number in the subject line to acknowledge that the request has been received. Please check your inbox for the response.
One of our friendly agents will be in contact with you within 5 business days to discuss the request and assist further.
Kind regards,
Oneplan.
It saddens us that you have opted to cancel your policy.
Kindly note that after sending a cancellation request, an automated response is sent via email with a reference number in the subject line to acknowledge that the request has been received. Please check your inbox for the response.
One of our friendly agents will be in contact with you within 5 business days to discuss the request and assist further.
Kind regards,
Oneplan.
Oneplan Insurance's reply10 Mar 2025, 14:46
Official
Hi Amanda,
It saddens us that you have opted to cancel your policy.
Kindly note that after sending a cancellation request, an automated response is sent via email with a reference number in the subject line to acknowledge that the request has been received. Please check your inbox for the response.
One of our friendly agents will be in contact with you within 5 business days to discuss the request and assist further.
Kind regards,
Oneplan.
It saddens us that you have opted to cancel your policy.
Kindly note that after sending a cancellation request, an automated response is sent via email with a reference number in the subject line to acknowledge that the request has been received. Please check your inbox for the response.
One of our friendly agents will be in contact with you within 5 business days to discuss the request and assist further.
Kind regards,
Oneplan.
AG
Amanda G's updateReviewer Update
10 Mar 2025, 15:57#*** , awaitng the call and it saddens me that you guys gave SUCH great service almost 2 years!!!! And was about to Add my second pet to your policy but with this type of issues. MY WORD
AG
Amanda G's update10 Mar 2025, 15:57
Reviewer Update
#*** , awaitng the call and it saddens me that you guys gave SUCH great service almost 2 years!!!! And was about to Add my second pet to your policy but with this type of issues. MY WORD