JG
Jannie G
1 reviews | Active since Jul 2019
21 Jun 2023, 16:20
DO NOT JOIN ONEPLAN
Biggest rip-off DO NOT JOIN Oneplan, if you talk to them and you are not happy they cut the line.
Helpful (0)
Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
21 Jun 2023, 16:58Good day Jannie,
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated. We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated. We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Best regards,
Oneplan Insurance's reply21 Jun 2023, 16:58
Official
Good day Jannie,
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated. We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention. We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated. We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Best regards,
JG
Jannie G's updateReviewer Update
21 Jun 2023, 18:48Very generic response, my dog died did a claim for cremation asked them to cancel my policy after the claim look at the response from Oneplan """""""" We regret to inform you that your Onepet policy nr. ***, has been cancelled. In terms of our policy wording, there is a 30 day (one calendar month) notice period. Your policy will be cancelled as of the 2023/06/30 and your last premium will be deducted on the 2023/05/20.
How is this for a professional company say I must give 30 day notice but my dog died also commenting your policy will be ending 30/6/2023 but last payment will be 20/5/2023
STAY AWAY FROM ONEPLAN
How is this for a professional company say I must give 30 day notice but my dog died also commenting your policy will be ending 30/6/2023 but last payment will be 20/5/2023
STAY AWAY FROM ONEPLAN
JG
Jannie G's update21 Jun 2023, 18:48
Reviewer Update
Very generic response, my dog died did a claim for cremation asked them to cancel my policy after the claim look at the response from Oneplan """""""" We regret to inform you that your Onepet policy nr. ***, has been cancelled. In terms of our policy wording, there is a 30 day (one calendar month) notice period. Your policy will be cancelled as of the 2023/06/30 and your last premium will be deducted on the 2023/05/20.
How is this for a professional company say I must give 30 day notice but my dog died also commenting your policy will be ending 30/6/2023 but last payment will be 20/5/2023
STAY AWAY FROM ONEPLAN
How is this for a professional company say I must give 30 day notice but my dog died also commenting your policy will be ending 30/6/2023 but last payment will be 20/5/2023
STAY AWAY FROM ONEPLAN
Oneplan Insurance's replyOfficial
22 Jun 2023, 09:38Good day Jannie,
Thank you for reaching out to us.
Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
Records on our system reflect that we received the last claim for your fur-baby on 19/06/2023 and your policy is set to cancel for 01/07/2023.
Usually, there would be a one calendar month notice period for cancelation requests, however, in the sad event of the death of your fur-baby, we will waive the notice period and a refund is processed on the premium collected. The standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
The SMS notification that you received is a standard SMS sent to clients who cancel informing them of the notice period. Your policy cancelation was back-dated to ensure that you do not serve the notice period for the policy cancelation.
We hope the above brings clarity on the matter.
Kind Regards,
Oneplan
Thank you for reaching out to us.
Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
Records on our system reflect that we received the last claim for your fur-baby on 19/06/2023 and your policy is set to cancel for 01/07/2023.
Usually, there would be a one calendar month notice period for cancelation requests, however, in the sad event of the death of your fur-baby, we will waive the notice period and a refund is processed on the premium collected. The standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
The SMS notification that you received is a standard SMS sent to clients who cancel informing them of the notice period. Your policy cancelation was back-dated to ensure that you do not serve the notice period for the policy cancelation.
We hope the above brings clarity on the matter.
Kind Regards,
Oneplan
Best regards,
Oneplan Insurance's reply22 Jun 2023, 09:38
Official
Good day Jannie,
Thank you for reaching out to us.
Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
Records on our system reflect that we received the last claim for your fur-baby on 19/06/2023 and your policy is set to cancel for 01/07/2023.
Usually, there would be a one calendar month notice period for cancelation requests, however, in the sad event of the death of your fur-baby, we will waive the notice period and a refund is processed on the premium collected. The standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
The SMS notification that you received is a standard SMS sent to clients who cancel informing them of the notice period. Your policy cancelation was back-dated to ensure that you do not serve the notice period for the policy cancelation.
We hope the above brings clarity on the matter.
Kind Regards,
Oneplan
Thank you for reaching out to us.
Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
Records on our system reflect that we received the last claim for your fur-baby on 19/06/2023 and your policy is set to cancel for 01/07/2023.
Usually, there would be a one calendar month notice period for cancelation requests, however, in the sad event of the death of your fur-baby, we will waive the notice period and a refund is processed on the premium collected. The standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
The SMS notification that you received is a standard SMS sent to clients who cancel informing them of the notice period. Your policy cancelation was back-dated to ensure that you do not serve the notice period for the policy cancelation.
We hope the above brings clarity on the matter.
Kind Regards,
Oneplan
Best regards,
JG
Jannie G's updateReviewer Update
29 Jun 2023, 16:28Already waiting 7 days do not blame banks for your pathetic responses REFUND MY MONEY
JG
Jannie G's update29 Jun 2023, 16:28
Reviewer Update
Already waiting 7 days do not blame banks for your pathetic responses REFUND MY MONEY