SC
Salomie C
1 reviews | Active since Feb 2025
25 Feb 2025, 07:18
Do not join!!!
I have no words for the terrible service from this company. PLEASE if you are thinking of joining oneplan, think again. It sounds brilliant when they are selling you the policy, but trust me, I am cancelling this today!
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Oneplan Insurance's replyOfficial
25 Feb 2025, 07:35Dear Salomie,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
Thank you for making time to take our call to discuss your concerns and we profusely apologize for the experience you have had.
As per our conversation, the Pet Med Booster claim dated 2024/10/21 has been reviewed and approved as a once-off leniency given that the fur baby's name was not included on the detailed invoice. With the processing of this claim, your claims are up-to-date and there are no rejected claims on the policy. You are welcome to process new claims on the policy.
Furthermore, a note has been left on the policy stating our conversation and your concerns.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
Thank you for making time to take our call to discuss your concerns and we profusely apologize for the experience you have had.
As per our conversation, the Pet Med Booster claim dated 2024/10/21 has been reviewed and approved as a once-off leniency given that the fur baby's name was not included on the detailed invoice. With the processing of this claim, your claims are up-to-date and there are no rejected claims on the policy. You are welcome to process new claims on the policy.
Furthermore, a note has been left on the policy stating our conversation and your concerns.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services.
Kind Regards,
Oneplan
Oneplan Insurance's reply25 Feb 2025, 07:35
Official
Dear Salomie,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
Thank you for making time to take our call to discuss your concerns and we profusely apologize for the experience you have had.
As per our conversation, the Pet Med Booster claim dated 2024/10/21 has been reviewed and approved as a once-off leniency given that the fur baby's name was not included on the detailed invoice. With the processing of this claim, your claims are up-to-date and there are no rejected claims on the policy. You are welcome to process new claims on the policy.
Furthermore, a note has been left on the policy stating our conversation and your concerns.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed.
Thank you for making time to take our call to discuss your concerns and we profusely apologize for the experience you have had.
As per our conversation, the Pet Med Booster claim dated 2024/10/21 has been reviewed and approved as a once-off leniency given that the fur baby's name was not included on the detailed invoice. With the processing of this claim, your claims are up-to-date and there are no rejected claims on the policy. You are welcome to process new claims on the policy.
Furthermore, a note has been left on the policy stating our conversation and your concerns.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services.
Kind Regards,
Oneplan