SM
Simone M

1 reviews | Active since Oct 2012

05 May 2019, 16:36

DO NOT GET ONEPLAN PET COVER

DO NOT get cover from OnePlan for pet insurance.

I have hospital and accident cover which they make out to be absolutely amazing, however, once your pet has been admitted to hospital due to an accident they will come up with ANY excuse not to pay out your claim. The most hilarious part of it is that they reject the claim and even provide you with a brochure on how you can complain about it. To me this obviously shows the amount of rejection they make to their clients.

If I could I would provide them with zero stars for their *********** excuse of a "pet" scheme.

I repeat, do NOT get cover from them. They are happy to take your money every month and even push up your premiums but they will not pay out your claims.

0
Replies (3)
Oneplan Insurance
Oneplan Insurance's reply06 May 2019, 10:54
Official
 Good day Simone, 

We're truly sorry for what has transpired. 

Please refer to the repudiation letter sent via email which will state the reasons behind why the claim has been declined. 

Should you not be satisfied with the outcome of the claim; you will be required to follow our complaints resolution policy attached to the email. 

Kind regards
The Oneplan Team 
SM
Simone M's update06 May 2019, 11:03
Reviewer Update
Please do not lie and state that you are sorry for what has happened. I have responded and sent a lengthy e-mail to your Complaints e-mail address. I have opened a case with the Ombudsman and complained directly to the Council of Medical Schemes.
Oneplan Insurance
Oneplan Insurance's reply07 May 2019, 16:01
Official
We have received and acknowledged your complaint. 

Our compliance department is currently investigating the matter and will revert back to you. 

Kind regards
The Oneplan Team