RS
Rynhard S
1 reviews | Active since May 2021
12 Mar 2025, 19:42
Dissapointed to say the least
Injured my elbow. Went to casualty a few days later as the pain got worse. Didnt think it was serious at that stage. Fill in all the form hust to be told that they dont cover casualty. What a load of ****.
I will not leave it here.
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
13 Mar 2025, 07:10Dear Rynhard,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and understand the frustration that may have been caused to you hence we contacted you to have a discussion about the matter at hand. It saddens us that you opted to end our phone call abruptly as we were attempting to get the policyholder's information so that we may access the policy and assist further.
We understand that you may not be in a position to have a chat with us, however, in order for us to assist further, we require the policyholder's information. Please send us an email to *** with the policyholder's details i.e. ID number, policy number, or the email address registered on the policy so that we may have a look into the matter and assist further.
We look forward to hearing from you to resolve the matter.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
We understand that you may not be in a position to have a chat with us, however, in order for us to assist further, we require the policyholder's information. Please send us an email to *** with the policyholder's details i.e. ID number, policy number, or the email address registered on the policy so that we may have a look into the matter and assist further.
We look forward to hearing from you to resolve the matter.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply13 Mar 2025, 07:10
Official
Dear Rynhard,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and understand the frustration that may have been caused to you hence we contacted you to have a discussion about the matter at hand. It saddens us that you opted to end our phone call abruptly as we were attempting to get the policyholder's information so that we may access the policy and assist further.
We understand that you may not be in a position to have a chat with us, however, in order for us to assist further, we require the policyholder's information. Please send us an email to *** with the policyholder's details i.e. ID number, policy number, or the email address registered on the policy so that we may have a look into the matter and assist further.
We look forward to hearing from you to resolve the matter.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
We understand that you may not be in a position to have a chat with us, however, in order for us to assist further, we require the policyholder's information. Please send us an email to *** with the policyholder's details i.e. ID number, policy number, or the email address registered on the policy so that we may have a look into the matter and assist further.
We look forward to hearing from you to resolve the matter.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan.
RS
Rynhard S's updateReviewer Update
13 Mar 2025, 07:23My wfe is the main member, but i will not leave this here as my elbow is getting worse.
RS
Rynhard S's update13 Mar 2025, 07:23
Reviewer Update
My wfe is the main member, but i will not leave this here as my elbow is getting worse.
Oneplan Insurance's replyOfficial
13 Mar 2025, 07:37Thank you for getting back to us. In order for us to have a look into this, we require the policyholder's information so that we may access the policy and assist further.
A consultant will be in contact with you.
Kind regards,
Oneplan.
A consultant will be in contact with you.
Kind regards,
Oneplan.
Oneplan Insurance's reply13 Mar 2025, 07:37
Official
Thank you for getting back to us. In order for us to have a look into this, we require the policyholder's information so that we may access the policy and assist further.
A consultant will be in contact with you.
Kind regards,
Oneplan.
A consultant will be in contact with you.
Kind regards,
Oneplan.