Dissapointed

Dear Mathebe, 

Thank you for taking the time to share your feedback with us. 

We regret the frustration you have experienced. However, following a review of your policy, we would like to provide the following clarification:

Your policy was registered on 27/05/2026 with a selected inception date of 28/05/2026. A cancellation request was submitted on 03/06/2026, which falls outside of the 7-day cooling-off period. As outlined in your policy schedule, In the event of a cancellation request made prior to the policy’s commencement but more than seven days after the application, we require a notice period of one month. During this notice period, premiums collected will not be subject to refund. 

Please note that your cancellation request is currently within the applicable turnaround time, and a consultant will be in contact with you to proceed with the cancellation and provide further guidance. 

All terms and conditions are clearly communicated in the policy documentation issued at the start of your cover and throughout its duration. While we remain committed to assisting where possible, all actions are governed by these terms. Oneplan adheres to Treating Customers Fairly (TCF) principles and ensures consistent and equitable treatment for all clients. 

We trust that this provides clarity on the matter. 

Kind regards, 
Oneplan.