DISHONESTY

Item: Oneplan Insurance
Rating: 1
Author: Melanie S

These people are most probably the WORST Pet Insurance company ever.

I sent my dogs in for dental procedures and then there was some short payment from ONE PLAN for this so I had to pay and extra R 390.00. I did this because they sent me an sms stating I need to pay them the outstanding amount.

Then I called a number of times to ensure that they had received my payment to which I was told EVERY time that they have received the payment.

NOW I want to load funds onto my claim card for my dogs annual vaccinations and i am told that I have this amount outstanding. They only debited my account with R 173 on the 2nd of October and allocated my claim payment to my monthly premium ( which the den=bit from me every month - R 560) AND that I still owe therm R 390.00

They are ******* and ***** and I am definitely moving my account to Dot Sure where at least their will be transparent communication.

They are sneaky and unreliable.

Helpful (0)

Replies (1)

Oneplan Insurance's replyOfficial

26 Nov 2019, 16:09

Hi Melanie, Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for the inconvenience caused and can confirm that this matter will be investigated further. This is not the level of service that we aim to provide our clients with and are deeply concerned that this matter was not resolved sooner. As per our telephonic conversation, we have since passed a credit for the outstanding amount and will be in contact with you on Thursday to ensure that all goes well with Axel & Rorke. Thank you again for allowing us an opportunity to resolve this, we value you as a client and are sorry that this experience was not a pleasant one. Kind Regards Oneplan

Oneplan Insurance's reply26 Nov 2019, 16:09

Official