PN
Pryaska N
1 reviews | Active since Nov 2016
26 Oct 2021, 14:53
Dishonest, horrible service.
Horrible experience. The sales pitch was wonderful - offered me everything I needed. I paid for the highest plan for my pet. Within a month of joining, the policy terms changed and the sales agent didn't think to tell me that the policy was under review. The impact of the change was huge. When I called to speak to a manager, she wanted to sell me an additional add on to pay for that still does not cover my needs. No thank you. I would NEVER recommend them.
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Oneplan Insurance's replyOfficial
26 Oct 2021, 16:09Good day Pryaska,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for the inconvenience caused.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for the inconvenience caused.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Oct 2021, 16:09
Official
Good day Pryaska,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for the inconvenience caused.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for the inconvenience caused.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan