BH
Barry H
1 reviews | Active since Feb 2015
09 Apr 2021, 12:02
Dishonest and poor communication
One Plan Medical insurance is very dishonest. I had a pending dentistry claim that was outstanding for 33 weeks and it blocked me from submitting another claim. When I sent them a message on their chat system to inform them it is blocked and they said that it was older than 4 months and could not claim. I told them that the last correspondence was from them that they would get back to me. Which they never did. My claim was submitted in time but there was some error and I was waiting for them to get back to me once it was resolved. Now all of a sudden that claim does not show on their system and they are denying it was not there?
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Oneplan Insurance's replyOfficial
09 Apr 2021, 17:10Good day Barry,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. As per our telephonic discussion, the claims for the scripted medication and general practitioner visit has been processed and approved. Please be aware that refunds to your bank may take between 7 to 14 working days to reflect.
Kindly note once we receive the email for the dentistry claim we will process it accordingly and revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. As per our telephonic discussion, the claims for the scripted medication and general practitioner visit has been processed and approved. Please be aware that refunds to your bank may take between 7 to 14 working days to reflect.
Kindly note once we receive the email for the dentistry claim we will process it accordingly and revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply09 Apr 2021, 17:10
Official
Good day Barry,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. As per our telephonic discussion, the claims for the scripted medication and general practitioner visit has been processed and approved. Please be aware that refunds to your bank may take between 7 to 14 working days to reflect.
Kindly note once we receive the email for the dentistry claim we will process it accordingly and revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. As per our telephonic discussion, the claims for the scripted medication and general practitioner visit has been processed and approved. Please be aware that refunds to your bank may take between 7 to 14 working days to reflect.
Kindly note once we receive the email for the dentistry claim we will process it accordingly and revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan