Disgusting service & poor follow up

I called and spoke to a one plan consultant about two months ,I told her that i no longer want to have health insurance with one plan as I had just gotten laid off and I could not afford the extra expense.She then suggested I used one plan for two months and that she would call me afterwards to find out if I would still like to cancel my health insurance and that they would not deduct any money during that period. She told me that she would call me in September. I never received a call from her....To my surprise I woke up this morning with money deducted from my account by OnePlan without my permission. This is ****py service and for a consultant not to even follow up is disgusting. I will be sure to cancel my account with you as of today . ( disgusted )