JL
Jessica L
1 reviews | Active since Aug 2011
07 Feb 2020, 12:13
Disgusting Service
Terrible Service, they miss a debit date, instructs you to to an eft but only moves the debit date on 5 days, then refuses to refund you. ****
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Replies (1)
Oneplan Insurance's replyOfficial
07 Feb 2020, 13:00Hi Jessica,
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us, we will be dealing with this matter accordingly. We have been trying to contact you to resolve the issue.
Please provide us with your policy number or ID number in order for us to attend to this matter with the utmost urgency.
Kind regards,
Oneplan
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us, we will be dealing with this matter accordingly. We have been trying to contact you to resolve the issue.
Please provide us with your policy number or ID number in order for us to attend to this matter with the utmost urgency.
Kind regards,
Oneplan
Oneplan Insurance's reply07 Feb 2020, 13:00
Official
Hi Jessica,
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us, we will be dealing with this matter accordingly. We have been trying to contact you to resolve the issue.
Please provide us with your policy number or ID number in order for us to attend to this matter with the utmost urgency.
Kind regards,
Oneplan
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us, we will be dealing with this matter accordingly. We have been trying to contact you to resolve the issue.
Please provide us with your policy number or ID number in order for us to attend to this matter with the utmost urgency.
Kind regards,
Oneplan