AP
ARUMUGAM P
1 reviews | Active since Nov 2015
13 Feb 2022, 16:59
Disgusting Service
Dear sir, I took out a policy for my Cat Smokey in December 2021. In January when she went to be sterilized in January 2022, they refused to pay the vet. I spoke toNaz, I understand they need a detailed bill, but Naz was going to call Blue Bush animal clinic and since then I have not heard from them. They are ****** disappointed Arumugam Pillay 38a old Kilcullen Road Bryanston. I refuse to pay them anymore premiums. They can just cancel it. I will go with Outsurance
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Oneplan Insurance's replyOfficial
13 Feb 2022, 21:32Good Evening Arumugam,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Kindly note that we will require a detailed invoice for claims to be processed accordingly. The reason for this is for auditing purposes on our side and to prevent *****.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do have your fur-babies best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Kindly note that we will require a detailed invoice for claims to be processed accordingly. The reason for this is for auditing purposes on our side and to prevent *****.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do have your fur-babies best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Feb 2022, 21:32
Official
Good Evening Arumugam,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Kindly note that we will require a detailed invoice for claims to be processed accordingly. The reason for this is for auditing purposes on our side and to prevent *****.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do have your fur-babies best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Kindly note that we will require a detailed invoice for claims to be processed accordingly. The reason for this is for auditing purposes on our side and to prevent *****.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do have your fur-babies best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan