MR
Muzammil R
1 reviews | Active since Feb 2019
30 Aug 2022, 23:30
Disgusting service
Manger Attie as shown no customer care or respect he have been for months promising he will be calling with regards to oneplan agent that acted incorrectly and he never never come back like one plan dont care about customer or this manager as no moral and ethics
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Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
31 Aug 2022, 07:58Good day Muzammil,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply31 Aug 2022, 07:58
Official
Good day Muzammil,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
31 Aug 2022, 11:00Good day Muzammil,
We have attempted to contact you on the listed number, however it is to no avail.
Kindly provide us with a suitable time or an alternative contact number to contact you on to further discuss the matter at hand.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number, however it is to no avail.
Kindly provide us with a suitable time or an alternative contact number to contact you on to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan Insurance's reply31 Aug 2022, 11:00
Official
Good day Muzammil,
We have attempted to contact you on the listed number, however it is to no avail.
Kindly provide us with a suitable time or an alternative contact number to contact you on to further discuss the matter at hand.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number, however it is to no avail.
Kindly provide us with a suitable time or an alternative contact number to contact you on to further discuss the matter at hand.
Kind Regards,
Oneplan