AE
Ashraf E
1 reviews | Active since Jun 2019
21 Jun 2019, 10:45
Disgusting service.
I would like to state my disgust at the service I am receiving from this company. Just yesterday I posted a good comment only to be mess around today. My wife needs to admitted into to hospital and there seems to be no care from your side. I believe you will rather let my wife suffer so that your money can stay longer in your account. Cruel human beings only do this. You show no sympathy to your clients needs and request.
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Oneplan Insurance's replyOfficial
21 Jun 2019, 12:36Good day Ashraf,
We truly sorry to hear that you feel this way regarding the service received.
We have investigated the matter on what transpired & we unfortunately do not make upfront payments for hospital claims. The request for authorization was received at 08:50am today and confirmation of authorization was sent at 11:07am (our turn around time is 48 hours).
As authorization has been granted, a guarantee of payment letter was sent to you in which you may provide the hospital with. For hospital claims, service providers are paid within 30 days of receiving their claim bills. (up to your plans cover limit)
Kind regards
The Oneplan Team
We truly sorry to hear that you feel this way regarding the service received.
We have investigated the matter on what transpired & we unfortunately do not make upfront payments for hospital claims. The request for authorization was received at 08:50am today and confirmation of authorization was sent at 11:07am (our turn around time is 48 hours).
As authorization has been granted, a guarantee of payment letter was sent to you in which you may provide the hospital with. For hospital claims, service providers are paid within 30 days of receiving their claim bills. (up to your plans cover limit)
Kind regards
The Oneplan Team
Oneplan Insurance's reply21 Jun 2019, 12:36
Official
Good day Ashraf,
We truly sorry to hear that you feel this way regarding the service received.
We have investigated the matter on what transpired & we unfortunately do not make upfront payments for hospital claims. The request for authorization was received at 08:50am today and confirmation of authorization was sent at 11:07am (our turn around time is 48 hours).
As authorization has been granted, a guarantee of payment letter was sent to you in which you may provide the hospital with. For hospital claims, service providers are paid within 30 days of receiving their claim bills. (up to your plans cover limit)
Kind regards
The Oneplan Team
We truly sorry to hear that you feel this way regarding the service received.
We have investigated the matter on what transpired & we unfortunately do not make upfront payments for hospital claims. The request for authorization was received at 08:50am today and confirmation of authorization was sent at 11:07am (our turn around time is 48 hours).
As authorization has been granted, a guarantee of payment letter was sent to you in which you may provide the hospital with. For hospital claims, service providers are paid within 30 days of receiving their claim bills. (up to your plans cover limit)
Kind regards
The Oneplan Team