LL
Lee L
1 reviews | Active since Aug 2024
21 Aug 2024, 05:19
Disgusting ****mers who will continously debit you. DO NOT TRUST WITH BANKING DETAILS
Less than one.
WORST EXPERIENCE EVER. DO NOT SIGN UP. MISLEADING, DOUBLE DEBTED. Lost so much of money and 2 months wasted. Cancels your plan and reactivates it and double debts you without any authorization what so ever. I am absolutely horrified and I cannot make this up. More stress lesser quality of health.
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Oneplan Insurance's replyOfficial
21 Aug 2024, 13:46Dear Lee,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We attempted to reach you on the listed number but were unsuccessful.
Records on our system confirm that a debit order was processed on the 7th of August 2024 with an amount of R810 which was for the premium and included the initiation card fee of R160 for the delivery of your Onecard.
As our clients are a priority to us, we would love to gather more information into this particular matter so we may address the issues and we would appreciate it if you could provide us with the policy number and a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We attempted to reach you on the listed number but were unsuccessful.
Records on our system confirm that a debit order was processed on the 7th of August 2024 with an amount of R810 which was for the premium and included the initiation card fee of R160 for the delivery of your Onecard.
As our clients are a priority to us, we would love to gather more information into this particular matter so we may address the issues and we would appreciate it if you could provide us with the policy number and a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Aug 2024, 13:46
Official
Dear Lee,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We attempted to reach you on the listed number but were unsuccessful.
Records on our system confirm that a debit order was processed on the 7th of August 2024 with an amount of R810 which was for the premium and included the initiation card fee of R160 for the delivery of your Onecard.
As our clients are a priority to us, we would love to gather more information into this particular matter so we may address the issues and we would appreciate it if you could provide us with the policy number and a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We attempted to reach you on the listed number but were unsuccessful.
Records on our system confirm that a debit order was processed on the 7th of August 2024 with an amount of R810 which was for the premium and included the initiation card fee of R160 for the delivery of your Onecard.
As our clients are a priority to us, we would love to gather more information into this particular matter so we may address the issues and we would appreciate it if you could provide us with the policy number and a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan