SP
Serame P
1 reviews | Active since Feb 2019
23 Jan 2024, 08:32
Disgusting level of incompetence
You don't even deserve that 1 star, it's a pity I don't have any other option. I made a claim at the beginning of December after a guy hit me & ran, leaving me with a dameged left side mirror & bumper underneath. I submitted all the relevant documents & was told that the matter has been finalised & it's just awaiting payment, which will happen within 14 days. It's not the 23 of January & I'm still waiting for them to replace my mirror as promised.
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Oneplan Insurance's replyOfficial
23 Jan 2024, 09:33Dear Serame,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or delays you may have experienced. Customer feedback is valuable to us as it helps us improve our service and meet our client's expectations.
We have received your complaint and have escalated it to the appropriate department. One of our consultants will reach out to you soon to discuss the issue further.
Once again, we apologize for any inconvenience caused and we look forward to resolving this matter.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or delays you may have experienced. Customer feedback is valuable to us as it helps us improve our service and meet our client's expectations.
We have received your complaint and have escalated it to the appropriate department. One of our consultants will reach out to you soon to discuss the issue further.
Once again, we apologize for any inconvenience caused and we look forward to resolving this matter.
Kind Regards,
Oneplan
Oneplan Insurance's reply23 Jan 2024, 09:33
Official
Dear Serame,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or delays you may have experienced. Customer feedback is valuable to us as it helps us improve our service and meet our client's expectations.
We have received your complaint and have escalated it to the appropriate department. One of our consultants will reach out to you soon to discuss the issue further.
Once again, we apologize for any inconvenience caused and we look forward to resolving this matter.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or delays you may have experienced. Customer feedback is valuable to us as it helps us improve our service and meet our client's expectations.
We have received your complaint and have escalated it to the appropriate department. One of our consultants will reach out to you soon to discuss the issue further.
Once again, we apologize for any inconvenience caused and we look forward to resolving this matter.
Kind Regards,
Oneplan