1 reviews | Active since Feb 2020
Disgusting ************** against mental health
Disgusted beyond belief with OnePlan Insurance. These days mental health wellness is such a big thing. OnePlan has blatantly discriminated against such diseases and the treatment thereof. I put a claim in to have my PRESCRIPTION medication paid back to me, which is what you pay for every month, just to have them say it does not fall within the scope of what they reimburse. GENERAL EXCLUSION is the word that is used, in their policy and their sms notification. Had to phone around and have them then tell me mental illness is not covered. Who are they to deny a doctors script and repayment thereof? Last time I checked, not medical professionals.
They are first to point out and post on social media how prevalent it is to ask for help and seek medical assistance but when you do, they don't cover it? What is then the point of forking over such such huge amount every month where I could cancel it and rather pay for out of pocket. That way I could actually afford paying for tablets that you need to function as an adult.
Needless to say, I will be canceling my insurance with them, all of them.
Shame on you.
We like to apologize profusely for any inconvenience which has been caused.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand. We really appreciate the opportunity granted to restore the experience.
We genuinely acknowledge your concerns regarding mental health awareness and how important this is. We are constantly looking at ways to improve our service based on our client feedback and we will most definitely consider this.
As per our telephonic conversation, Regrettably, the prescribed medication benefits one of our general exclusions, which are things not funded for by the Insurer. Unfortunately, this falls within the bounds of our very few excluded conditions (Section 10.11). Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We are pleased to hear that you will continue your journey with us.
Thank you for being part of the Oneplan Family.
Kind Regards,
Oneplan
We like to apologize profusely for any inconvenience which has been caused.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand. We really appreciate the opportunity granted to restore the experience.
We genuinely acknowledge your concerns regarding mental health awareness and how important this is. We are constantly looking at ways to improve our service based on our client feedback and we will most definitely consider this.
As per our telephonic conversation, Regrettably, the prescribed medication benefits one of our general exclusions, which are things not funded for by the Insurer. Unfortunately, this falls within the bounds of our very few excluded conditions (Section 10.11). Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We are pleased to hear that you will continue your journey with us.
Thank you for being part of the Oneplan Family.
Kind Regards,
Oneplan
