Disgusting Customer Service.

<p>I went to the vet on the 29/05/2017. I submitted my invoice every thing was in order. Only to firstly get a message to say cant validate ur claim please send details of microchip which i did when i got the insurance over a year ago ! That was obviously a wrong sms sent out to me. My claim was then partly accepted and then R615 rejected saying routine care , No explanation, no reason why this is being rejected when i did not even put a claim through for routine care i mean do u people know what u doing there ? After calling numerous times no knows whats going on its like everyones first day at work there. No one could help me until i got a hold of someone on the 28/06/17 1month later. Only to get transfered from person to person. Then i speak to this gentlemen who couldn't answer any of my questions had no explanations for me and says i will get my supervisor to call me back guess what 1 month later no call back no feedback jack **** and if u don't believe me i have the exact date and time of the call and u can listen to the conversation i mean what are u guys doing there taking innocent peoples hard earned money and wasting our time. I mean you also playing with my pets life cause due to your incompetence and disregard for your customers my pet cant use his own medical aid. Pathetic if you ask me. And its sad that we have to resort to posting on hello peter just to get a call back. </p>